Support

Found a bug or have a question? Write to me. I read every message and usually answer within a few days.

Email support

hello@getpainpath.com

Contact details

PainPath, made by an independent developer in Switzerland
Email: hello@getpainpath.com

Questions

How do I delete my data?

Delete the PainPath app from your iPhone. All data lives on your device only, so this removes it completely. Older iPhone backups can still contain it until they are replaced.

Is this a diagnosis?

No. PainPath is a fitness and education app. It shows which muscles and tendons often send pain to the spot you tapped and helps you check them yourself. It cannot examine you. Check with a physio or doctor in addition to using the app and before you make medical decisions.

The app showed a warning sign. What now?

Stop running and do not do the self-checks. Book an appointment with a doctor or physio soon and show them what you noticed. If the pain is severe, came from a fall or you cannot put weight on the leg, get medical help the same day.

In an emergency call 144 in Switzerland or 112 in the EU.

Can I share my results with my physio?

Yes. Open the Progress tab and create the physio report. The PDF is made on your iPhone and you choose how to send it.

I do not get reminders.

Check that notifications for PainPath are on in the iOS Settings and that the reminder is switched on in the You tab.

Does the app need an internet connection?

No. Everything runs on your iPhone. Only the links on the sources screen open web pages.

Credits

3D anatomy: BodyParts3D, © The Database Center for Life Science, licensed under CC Attribution 4.0 International. Modified.